Policies
General
Masks
For the safety and comfort of staff and clients, masks are mandatory. Please bring your own mask, as we are unable to provide them. If you arrive for your appointment without a mask, we’ll ask you to step out and return with one before we can start your appointment.
Wearing masks in small spaces like ours helps prevent the spread of viruses and keeps everyone safe. It’s especially important for protecting folks with compromised immune systems, or those who live with and care for people with medical conditions.
Wearing masks also creates a cleaner environment during the tattoo process. Tattooing breaks the skin, so reducing exposure to germs is important. Wearing a mask reduces the spread of particles from talking and breathing while the artist is in close proximity to your in-progress work of art.
It also helps protect the artist. Limiting exposure to germs can help prevent sickness and keep the shop running smoothly.
Client Expectations
Before your appointment:
We are mask mandatory, and unable to provide a mask. Don’t forget to bring your own mask.
Moisturize frequently for the week prior to your appointment.
Do not drink alcohol 14 hours before your appointment and no heavy drinking the day before.
Exfoliate skin the night before your appointment.
Get a good night’s rest before your appointment.
Eat a minimum of 3 hours before your tattoo. Come hydrated and well-fed.
Arrive 15 minutes early to fill out our consent form.
Please note: Late arrivals will be charged a $50 fee. If you arrive too late to complete your tattoo within the scheduled time, your deposit will be forfeited and you will have to pay a new deposit for the appointment needed to finish the tattoo.
We do not tolerate any kind of abuse towards employees or clients in the studio. This includes but is not limited to: slurs, yelling, inappropriate advances, homophobia, transphobia, racism, ableism, or threatening behaviour. If you exhibit any sort of abusive behaviour you will be asked to leave and any funds paid to the studio will be forfeited.
Appointments
Deposits
When booking your tattoo appointment we require a non-refundable deposit. This deposit secures your appointment and goes towards the final cost of the tattoo.
We require a non-refundable deposit for each tattoo appointment booked.
Your deposit will be forfeited if:
You arrive too late for your appointment to be completed.
You do not show up for your appointment.
You cancel within less than 2 of our business days notice (Wednesday to Saturday, 12:00PM-7:00PM).
You reschedule more than twice.
A new non-refundable deposit will be required to book another appointment.
Please note, your appointment will only be reserved once we receive your deposit. If we don’t receive it within 24 hours, your spot may be offered to other clients.
All sales are final, including deposits.
Rescheduling
If you need to cancel or reschedule your appointment with more than two of our business days (Wednesday to Saturday, 12:00PM-7:00PM) notice, your deposit will remain in your account. If you fail to cancel your appointment within two of our business days, your deposit will be forfeited. Forfeited meaning, it will no longer be attached to your account.
Appointments can be rescheduled twice before the deposit is forfeited. If you need to reschedule beyond that, a new non-refundable deposit will be required.
Design
Custom Designs
When you request a custom design, your non-refundable deposit secures your appointment and covers the cost of one design drawn by the artist. This design will be based on subject matter and themes described in your Tattoo Request Form. Please ensure all relevant details and reference images are included in the form, as this is the only document that the artist will refer to when creating the requested custom design.
Drawing revisions based on the original request are free. We will never tattoo something on you that you don’t want!
If you want significant changes (say you booked for a wolf and you’re changing it to a lobster) a drawing fee will apply.
Drawing Fees
If you wish to have multiple designs drawn, or make major changes to your design after your appointment is booked, you will need to pay a drawing fee.
The drawing fee is $20 plus $5 per square inch. If a new design is needed, you will be required to submit a new Tattoo Request Form.
Please note that changing your design may require rescheduling your appointment to allow adequate time for your tattoo.
Communication
Client Info
To update your contact details in our booking software Vagaro, please log into your account using the email you originally provided. We are unable to update client information in Vagaro on our end.
We require:
A reliable phone number for appointment updates.
An email address for correspondence and design sharing.
It is your responsibility as a client to keep your contact information updated.
Correspondence
If you don’t receive your design or important messages from us, check your spam and junk folders. Please update your information with Vagaro if you cannot find a message in your junk folder. If your contact information is already up-to-date in Vagaro but you still cannot find our messages, please contact us and we can work together to identify the issue.